Holiday Inn Express London - ExCeL by IHG | Hotel in London

| 8.6 (1003 Reviews) |  1 Bathroom
Custom House Hotel | Holiday Inn Express London - ExCeL by IHG

Hotel in Custom House, London

Hotel with a restaurant, 10-minute walk to ExCeL Exhibition Centre
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free weekday breakfast and free WiFi in public areas are also provided. Other amenities include a conference center, a business center, and conference space.
Holiday Inn Express London - ExCeL by IHG offers 204 air-conditioned accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

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Amenities

Air Conditioner
Parking
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Hair dryer
  • Private bathroom
  • Towels
  • Shower
Bedroom
  • Blackout drapes/curtains
  • Pillow menu
  • Air conditioning
  • Hypo-allergenic bedding
  • Bed sheets
  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Soundproofing
Breakfast
  • 1 restaurant
  • Free buffet breakfast available weekdays 6:30 AM–10:00 AM
  • 1 bar
  • Coffee/tea maker
  • Electric kettle
Parking
  • Wheelchair-accessible parking available
  • Self parking on site (GBP 20 per night)
  • Onsite parking available only on request
Accessibility
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Elevator
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
Entertainment
  • Cable channels
  • Flat-screen TV
General
  • Business center
  • Conference center (431 square feet of space)
  • Free newspapers in lobby
  • Front-desk safe
  • ATM/banking services
  • Elevator
  • Vending machine
  • Banquet hall
  • Spanish
  • Hindi
  • English
  • German
  • Greek
  • Polish
  • Ukrainian
  • Russian
  • Italian
  • Lithuanian
  • French
  • Romanian
  • Smoke-free property
  • TV in lobby
Guest Services
  • Snack bar/deli
  • Laundry facilities
  • Soundproofed rooms
  • Luggage storage
  • Multilingual staff
  • Daily housekeeping
  • Dry cleaning service
  • Tour/ticket assistance
  • Laundry facilities
  • 24-hour front desk
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Terrace

Policies

Check-in
Check-in start time: 2 pm; check-in end time: 11:00 pm contactless check-in available late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before 11 am contactless check-out available
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Self parking fee: gbp 20 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve onsite parking please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg)

Reviews

Cameron
Feb 2, 2026 03:20:24 AM
Review Score:   10
Summary: Clean room, friendly staff & good amenities
See All Reviews

Room Arrangement

Room Info Facilities
Room, 1 Double Bed, Accessible (with Free Hot Breakfast)
Room Size: 269 square feet m2
1 Double Bed
Room, 1 Double Bed, Accessible (with Free Hot Breakfast)

General

Ping - 8, Square feet - 269, Number of bedrooms - 1, Room and bed type depend on availability check-in, Square meters - 25, Wheelchair accessible, Bed count minimum 1, Roll-in shower, Bed count maximum 1
Standard Room, 1 Double Bed with Sofa bed (with Free Hot Breakfast)
Room Size: 237 square feet m2
2 Double Bed and Double Sofa Bed
Standard Room, 1 Double Bed with Sofa bed (with Free Hot Breakfast)

General

Number of living rooms 0, Square feet - 237, Number of bedrooms - 0, Ping - 7, Sofa bed, Extra bed count 1, Bed count minimum 2, Square meters - 22, Number of bathrooms - 1, Bed count maximum 2
Standard Room, 1 Double Bed (with Free Hot Breakfast)
Room Size: 237 square feet m2
1 Double Bed
Standard Room, 1 Double Bed (with Free Hot Breakfast)

General

Number of living rooms 0, Square feet - 237, Number of bedrooms - 0, Ping - 7, Bed count minimum 1, Bed count maximum 1, Square meters - 22, Number of bathrooms - 1
Standard Room (with Free Hot Breakfast)
Room Size: 237 square feet m2
1 Twin Bed
Standard Room (with Free Hot Breakfast)

General

Square feet - 237, Number of bedrooms - 1, Ping - 6.66, Room and bed type depend on availability check-in, Bed count minimum 1, Bed count maximum 1, Square meters - 22
Standard Room, 2 Twin Beds (with Free Hot Breakfast)
Room Size: 237 square feet m2
2 Twin Beds
Standard Room, 2 Twin Beds (with Free Hot Breakfast)

General

Number of living rooms 0, Square feet - 237, Number of bedrooms - 0, Ping - 7, Room and bed type depend on availability check-in, Bed count minimum 2, Square meters - 22, Bed count maximum 2

FAQ's

Is this Custom House hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Custom House hotel?

Check-in time for Custom House hotel starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Custom House hotel have a swimming pool?

No, this Custom House hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Custom House hotel?

Best-rates for the Custom House hotel starts from $92 per night with includes Wheelchair Accessible, Business Services, Child Friendly, Laundry, Parking, TV, Accessibility, Security/Safety, Bedding/Linens, Restaurant, Bar, Internet, Air Conditioner, Wellness Facilities, Guest Services, Breakfast, Kitchen, Balcony/Terrace with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Custom House hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Custom House hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Custom House hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Custom House hotel?

Based on the information reported by the owner or manager, the Custom House hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Custom House hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD92
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