Holiday Inn Express London - ExCel by IHG | Hotel in London

| 8.4 (4976 Reviews) |  5 Bathrooms  12 Guests
Custom House Hotel | Holiday Inn Express London - ExCel by IHG

Hotel in Custom House, London

Located in the heart of London's Docklands, this Holiday Inn Express is a 7-minute walk from the ExCel and a 1.1 miles from London City Airport. High-speed free WiFi is accessible throughout, and there are meeting facilities on site. Holiday Inn Express London - ExCel offers a selection of different room types, all en suite with a shower and ironing facilities. Each room has air conditioning to ensure guest's comfort, as well as a flat-screen TV. An Express Start Breakfast with 4 hot dishes is free for every guest staying in the hotel. The property has its own bar and terrace serving a wide variety of food, TNT Sports live telecast for guest entertainment. Other eateries are located within a 15-minute walk. Royal Albert DLR station is 492 feet from the property offering links to central London and Canary Wharf.

Holiday Inn Express London - ExCel by IHG is located in London.

This 254 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Wheelchair Accessible, Security/Safety, Entertainment, and several others. This is a 3 star rated property and has over 4976 reviews with the average score of 8.4 . Coming to London and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 254 Bedrooms Hotel if you want to learn more about this place in London. These details are authentic, as they are provided by our partner, booking.com.

This Holiday Inn Express London - ExCel by IHG in London is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Holiday Inn Express London - ExCel by IHG”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Designated Smoking Area
TV
View
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Kids' meals
  • Snack bar
  • Bar
  • Wine/Champagne
Parking
  • Parking on site
  • Parking
  • Private Parking
  • Accessible parking
Accessibility
  • Bathroom emergency cord
  • Toilet with grab rails
  • Wheelchair accessible
General
  • Heating
  • Air conditioning
  • Non-smoking rooms
  • Facilities for disabled guests
  • Designated smoking area
  • Elevator
  • Family rooms
  • Safe
  • Wifi in all areas
  • Soundproof rooms
  • Smoke-free property
Guest Services
  • Vending machine (snacks)
  • Baggage storage
  • Vending machine (drinks)
  • Shared lounge/TV area
  • ATM on site
  • Meeting/Banquet facilities
  • 24-hour front desk
  • Fax/Photocopying
  • Daily housekeeping
  • Tour desk
  • Business center
  • Laundry
  • Dry cleaning
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Garden
  • Outdoor furniture
  • Sun deck
Security/Safety
  • Key card access
  • 24-hour security
  • Smoke alarms
  • CCTV in common areas
  • Security alarm
  • Fire extinguishers
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Property cleaned by professional cleaning companies
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Contactless check-in/out
  • All plates, cutlery, glasses, and other tableware sanitized
  • Breakfast to-go containers

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Payment Policy
Credit card required
Pet Policy
Pets are not allowed

Guests are required to show a photo identification and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, a damage deposit of £50 is required on arrival. this will be collected by credit card. you should be reimbursed on check-out. your deposit will be refunded in full via credit card, subject to an inspection of the property.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.03
Location:
8.16
Staff:
8.89
Facilities:
8.22
Comfort:
8.38
Cleanliness:
8.47
Ohanwe
Dec 13, 2025 08:00:00 AM
Review Score:   6
USA
Reviewer Type: Couple
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Standard Double Room with Free Hot Breakfast
Room Type: Double
Room Size: 22 m2
1 Full bed(s) Bed
Standard Double Room with Free Hot Breakfast

Bathroom

Shower, Towels, Toilet, Bathtub or shower, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Private bathroom

Media & Technology

Flat-screen TV, Telephone, TV

General

Heating, Air conditioning, Iron, Soundproof, Carpeted, Trash cans

Living Area

Desk

Kitchen

Electric kettle

Bedroom

Linens, Childrens' cribs

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack

Layout

Window
Standard Twin Room with Free Hot Breakfast
Room Type: Twin
Room Size: 22 m2
2 Twin bed(s) Bed
Standard Twin Room with Free Hot Breakfast

Bathroom

Shower, Towels, Toilet, Bathtub or shower, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Private bathroom

Media & Technology

Flat-screen TV, Telephone, TV

General

Heating, Air conditioning, Iron, Soundproof, Carpeted, Trash cans

Kitchen

Electric kettle

Bedroom

Linens, Childrens' cribs

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack
Standard Double Room with Sofa Bed and Free Hot Breakfast
Room Type: Double
Room Size: 22 m2
1 Full bed(s) Bed
1 Sofa bed Bed
Standard Double Room with Sofa Bed and Free Hot Breakfast

Bathroom

Shower, Towels, Toilet, Bathtub or shower, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Private bathroom

Media & Technology

Flat-screen TV, Telephone, TV

General

Heating, Air conditioning, Iron, Soundproof, Carpeted, Trash cans

Living Area

Sofa

Kitchen

Electric kettle

Bedroom

Linens, Childrens' cribs

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Sofa bed, Clothes rack
Double Room with Free Hot Breakfast - Accessible
Room Type: Double
Room Size: 25 m2
1 Full bed(s) Bed

Bathroom

Shower, Towels, Toilet, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Private bathroom

Media & Technology

Flat-screen TV, Telephone, TV

General

Heating, Air conditioning, Interconnecting room(s) available, Iron, Soundproof, Carpeted, Trash cans

Kitchen

Electric kettle

Bedroom

Linens, Childrens' cribs

Accessibility

Adapted bath, Accessible by elevator, Upper floors accessible by elevator, Accessible room, Emergency cord in bathroom, Entire unit wheelchair accessible, Roll-in shower

Room Amenities

Clothes rack
Standard Room with Free Hot Breakfast
Room Type: Double
Room Size: 22 m2
1 Full bed(s) Bed
2 Twin bed(s) Bed
Standard Room with Free Hot Breakfast

Bathroom

Shower, Towels, Toilet, Bathtub or shower, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Private bathroom

Media & Technology

Flat-screen TV, Telephone, TV

General

Heating, Air conditioning, Iron, Soundproof, Carpeted, Trash cans

Living Area

Desk

Kitchen

Electric kettle

Bedroom

Linens, Childrens' cribs

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack

FAQ's

Is this Custom House hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Custom House hotel?

Check-in time for Custom House hotel starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Custom House hotel have a swimming pool?

No, this Custom House hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Custom House hotel?

Best-rates for the Custom House hotel starts from $153 per night with includes Accessibility, Fireplace/Heating, Restaurant, Bar, Designated Smoking Area, Wheelchair Accessible, Security/Safety, Entertainment, Breakfast, Parking, Balcony/Terrace, Business Services, Toiletries, Child Friendly, Air Conditioner, View, Guest Services, Internet, Laundry, TV with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Custom House hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Custom House hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Custom House hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Custom House hotel?

Based on the information reported by the owner or manager, the Custom House hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Custom House hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD153
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