Liverpool City Centre Rentals United Kingdom England Liverpool Liverpool City Centre

Heeton Concept Hotel City Centre Liverpool | Hotel in Liverpool

| 8.2 (1003 Reviews) |  1 Bathroom
Liverpool City Centre Hotel | Heeton Concept Hotel City Centre Liverpool

Hotel in Liverpool City Centre, Liverpool

A 24-hour front desk, express check-in, and express check-out are available at this hotel. WiFi in public areas is free. Additionally, tour/ticket assistance, multilingual staff assistance, and a vending machine are onsite.
Housekeeping is available once per stay.
Heeton Concept Hotel City Centre Liverpool offers 154 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Housekeeping is provided once per stay.

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Amenities

Air Conditioner
Designated Smoking Area
TV
Wheelchair Accessible
Accessibility
Bedding/Linens
Wellness Facilities
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: midnight contactless check-in available early check-in fee: gbp 20 early check-in subject to availability express check-in available minimum check-in age: 18
Check-out
Check-out before 11 am contactless check-out available express check-out available late check-out fee: gbp 20 late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for english breakfast: approximately gbp 16 for adults and gbp 16 for children nearby parking fee: gbp 19.20 per day (5249 ft away) early check-in fee: gbp 20 (subject to availability) late check-out fee: gbp 20 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted

Reviews

Sunny
Aug 13, 2026 03:38:55 PM
Review Score:   4
Summary: I stayed in Room 206 for a few nights. Unfortunately, the stay itself was deeply disappointing and, at times, distressing. The telephone in the room didn't work, so I couldn't call reception. Worse, the bathroom door handle was loose and malfunctioned, which resulted in my wife becoming trapped inside the bathroom – a genuine safety hazard that caused significant anxiety. To add to this, the fire alarm went off during our stay, causing further disruption. When I attempted to raise these issues with a staff member, I was met with shouting rather than an apology or any practical help. This was completely unprofessional and unacceptable conduct towards any paying guest. However, I do want to give credit where it's due. Following my formal complaint, the Hotel Manager, took the matter seriously. He responded promptly, apologised sincerely, confirmed that both the telephone and bathroom door handle were repaired immediately, and assured me that internal action was taken regarding the staff conduct. As a gesture of goodwill, he offered and processed a refund for the first night's stay. It's reassuring to see management take ownership of problems after the fact. The hotel has the potential to be great, but they clearly need to sharpen up their maintenance checks and customer service training on the front desk. If these teething issues are genuinely sorted, it could be a decent place to stay, but future guests should be aware.
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FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

No, this Liverpool City Centre hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Liverpool City Centre hotel starts from $56 per night with includes Bedding/Linens, Toiletries, Guest Services, Breakfast, Air Conditioner, Designated Smoking Area, TV, Wellness Facilities, Child Friendly, Internet, Kitchen, Wheelchair Accessible, Accessibility with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Liverpool City Centre hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Liverpool City Centre hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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