Hampton by Hilton London Excel | Hotel in London

| 8.6 (1005 Reviews) |   Pet Friendly  1 Bathroom
Custom House Hotel | Hampton by Hilton London Excel

Hotel in Custom House, London

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, self parking, and a business center are onsite.
Housekeeping is available on request.
Hampton by Hilton London Excel offers 209 accommodations with laptop-compatible safes and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries.

This London hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.


Recreational amenities at the hotel include a fitness center.

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Amenities

Air Conditioner
Parking
Pet Friendly
TV
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Bathrooms
  • Shower
  • Towels
  • Private bathroom
  • Free toiletries
Bedroom
  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Bed sheets
  • Phone
  • Soundproofing
  • Desk
  • Laptop-compatible safe
  • Iron/ironing board
  • Laptop-friendly workspace
Breakfast
  • 1 bar
  • 1 restaurant
  • Free on-the-go breakfast available daily 6 AM–10 AM
Parking
  • Self parking on site (GBP 15.00 per day)
  • Wheelchair-accessible parking and van parking available
Accessibility
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible bathroom vanity
  • Stair-free path to entrance
  • Elevator door width (inches): 39
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible parking
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Toilet grab bar height (inches): 28
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible vanity height (inches): 29
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible lounge
  • Elevator
  • Wheelchair-accessible van parking
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
Activities
  • Fitness center
Entertainment
  • Flat-screen TV
General
  • Computer station
  • Meeting rooms
  • Business center
  • Elevator
  • Front-desk safe
  • Banquet hall
  • English
  • Smoke-free property
Guest Services
  • Snack bar/deli
  • Laundry facilities
  • Soundproofed rooms
  • Free cribs/infant beds
  • Daily housekeeping
  • Dry cleaning service
  • Multilingual staff
  • Laundry facilities
  • 24-hour front desk
  • Luggage storage
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Policies

Check-in
Check-in start time: 3 pm; check-in end time: midnight contactless check-in available minimum check-in age: 18
Check-out
Check-out before 11:00 am contactless check-out available late check-out fee: gbp 20 late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!
Payment Policy
Self parking fee: gbp 15.00 per day pet fee: gbp 30 per accommodation (varies based on length of stay) service animals are exempt from fees late check-out fee: gbp 20 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets allowed for an extra charge of gbp 30 per accommodation (varies based on length of stay) service animals are welcome, and are exempt from fees welcoming dogs only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton)

Reviews

Aderonke
May 11, 2026 01:35:14 AM
Review Score:   10
Summary: Breakfast was very good. Utensils and breakfast are was very clean
See All Reviews

Room Arrangement

Room Info Facilities
Twin Room, Accessible
Room Size: 278 square feet m2
2 Twin Beds
Twin Room, Accessible

General

Bidet, Ping - 7.81, Visual fire alarm, Wheelchair-width doorways, Low-height counters/sink, Lever door handles, Vibrating pillow alarm, Square meters - 26, Square feet - 278, Wheelchair accessible, Lowered locks/deadbolt, Lowered peephole/view port in door, Low counters/sink height (inches) - 29, Bathroom grab bars, Doorway wheelchair width (inches) - 35, Doorway wheelchair width (centimeters) - 89, Roll-in shower width (centimeters) - 119, Low counters/sink height (centimeters) - 74, Height-adjusted amenities, Roll-in shower width (inches) - 47, Roll-in shower, Bed count minimum 2, Bed count maximum 2
Deluxe Room
Room Size: m2
1 Double Bed
Deluxe Room

General

Bidet, Bed count minimum 1, Bed count maximum 1
Room, 1 Queen Bed
Room Size: 218 square feet m2
1 Queen Bed
Room, 1 Queen Bed

General

Bidet, Square meters - 20, Square feet - 218, Ping - 6.13, Extra bed count 0, Bed count minimum 1, Bed count maximum 1
Family Room, 1 Queen Bed
Room Size: 257 square feet m2
1 Queen Bed
Family Room, 1 Queen Bed

General

Bidet, Bathrobes, Ping - 7, Sofa bed, Square meters - 24, Square feet - 257, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Twin Room
Room Size: 218 square feet m2
2 Twin Beds
Twin Room

General

Bidet, Square meters - 20, Square feet - 218, Ping - 6.13, Bed count minimum 2, Bed count maximum 2
Room, 1 Queen Bed, Accessible
Room Size: 233 square feet m2
1 Queen Bed
Room, 1 Queen Bed, Accessible

General

Bidet, Visual fire alarm, Wheelchair-width doorways, Low-height counters/sink, Lever door handles, Vibrating pillow alarm, Wheelchair accessible, Lowered locks/deadbolt, Square meters - 22, Square feet - 233, Lowered peephole/view port in door, Low counters/sink height (inches) - 29, Bathroom grab bars, Doorway wheelchair width (inches) - 35, Doorway wheelchair width (centimeters) - 89, Ping - 6.55, Low counters/sink height (centimeters) - 74, Height-adjusted amenities, Bed count minimum 1, Roll-in shower, Roll-in shower width (inches) - 33, Roll-in shower width (centimeters) - 85, Bed count maximum 1

FAQ's

Is this Custom House hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Custom House hotel have a swimming pool?

No, this Custom House hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Custom House hotel?

Best-rates for the Custom House hotel starts from $100 per night with includes Toiletries, Wheelchair Accessible, Security/Safety, Wellness Facilities, Restaurant, TV, Accessibility, Business Services, Bedding/Linens, Child Friendly, Guest Services, Air Conditioner, Parking, Pet Friendly, Bar, Internet, Laundry, Breakfast with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Custom House hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Custom House hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Custom House hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Custom House hotel?

Based on the information reported by the owner or manager, the Custom House hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Custom House hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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USD100
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