Aloft by Marriott London Excel | Hotel in London

| 8.8 (1005 Reviews) |  1 Bathroom
Custom House Hotel | Aloft by Marriott London Excel

Hotel in Custom House, London

An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna, and self parking.
Housekeeping is available on request.
Aloft by Marriott London Excel offers 252 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. Flat-screen televisions are featured in guestrooms. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.


Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

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Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Eco-friendly toiletries
  • Shower
  • Towels
  • Rainfall showerhead
  • Private bathroom
Bedroom
  • Rollaway/extra beds (surcharge)
  • Bed sheets
  • Air conditioning
  • Connecting rooms available
  • LED light bulbs
  • Laptop-friendly workspace
  • Phone
  • Energy-saving switches
  • Electrical adapters/chargers
  • Individually furnished
  • Soundproofing
  • Safe
  • Water-efficient showers only
  • Bulk dispenser for toiletries
  • Desk
  • Iron/ironing board
  • Desk chair
  • Water-efficient toilets only
  • Recycling
  • Eco-friendly cleaning products provided
Breakfast
  • 1 bar
  • 1 restaurant
  • Room service available
  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 17.50 for adults and GBP 8.75 for children
  • Refrigerator
  • Coffee/tea maker
  • Free bottled water
Parking
  • Self parking on site (GBP 20 per day)
  • Wheelchair-accessible parking and van parking available
Accessibility
  • Grab bar near toilet
  • Elevator
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible pool
  • Elevator door width (inches): 43
  • Visual fire alarm
  • Low-height electrical outlets in bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • Low-height view port in door
  • Low-height door lock
  • Wheelchair accessible (may have limitations)
  • Lever door handles
  • Toilet grab bar height (inches): 26
Activities
  • Fitness center
  • Steam room
  • Indoor pool
  • Sauna
  • Bike parking
Entertainment
  • 42-inch flat-screen TV
General
  • Conference space
  • Computer station
  • Business center
  • Free newspapers in lobby
  • Elevator
  • Front-desk safe
  • Banquet hall
  • English
  • Vegetarian dining options
  • Comprehensive recycling policy
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • At least 80% lighting from LEDs
  • No plastic coffee stirrers
  • Double-glazed windows
  • Vegan dining options
  • Smoke-free property
  • Local artist showcase
  • Rooftop garden
  • At least 80% of food locally-sourced
Guest Services
  • Soundproofed rooms
  • Rollaway/extra beds (surcharge)
  • Indoor pool
  • Laundry facilities
  • Refrigerator
  • Daily housekeeping
  • Multilingual staff
  • Change of bedsheets (on request)
  • Laundry facilities
  • 24-hour front desk
Internet
  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet
Outdoors
  • Garden
  • Terrace

Policies

Check-in
Check-in time starts at 3:00 pm express check-in available minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon express check-out available late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are available for gbp 35.00 per night. cribs (infant beds) are not available.
Payment Policy
Fee for buffet breakfast: approximately gbp 17.50 for adults and gbp 8.75 for children self parking fee: gbp 20 per day late check-out is available for a fee (subject to availability) rollaway bed fee: gbp 35.00 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total (up to 40 lbs per pet) food and water bowls are available pets stay free restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this hotel will place an authorization for the full amount of the stay and deposit for any bookings where payment for the stay will be made on site instead of at the time of booking. this property accepts credit cards, debit cards, mobile payments, and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott) this property uses eco-friendly cleaning products

Reviews

Joshua
May 15, 2026 01:12:48 AM
Review Score:   6
Summary: The pool was closed due to "maintenance" which is the main reason I booked this hotel over others. When I mentioned it to the reception staff they shrugged it off and offered nothing for the inconvenience. I woke up 2 hours early to ensure I could enjoy the pool. Very disappointed with receptions response.
See All Reviews

Room Arrangement

Room Info Facilities
aloft, Room, 1 King Bed
Room Size: 333 square feet m2
1 King Bed
aloft, Room, 1 King Bed

General

Square meters - 31, Number of bedrooms - 1, Wardrobe or closet, Ping - 9.36, Square feet - 333, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Family Room, 2 Double Beds
Room Size: 334 square feet m2
2 Double Beds
Family Room, 2 Double Beds

General

Square meters - 31, Ping - 9, Number of bedrooms - 1, Wardrobe or closet, Square feet - 334, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Executive Suite, 1 Bedroom
Room Size: 549 square feet m2
2 King Bed and Double Sofa Bed
Executive Suite, 1 Bedroom

General

Dining table, Square meters - 51, Ping - 15, Square feet - 549, Number of bedrooms - 1, Wardrobe or closet, Separate sitting area, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
aloft, Room, 2 Twin Beds
Room Size: 333 square feet m2
2 Twin Beds
aloft, Room, 2 Twin Beds

General

Square meters - 31, Number of living rooms 0, Number of bedrooms - 0, Wardrobe or closet, Ping - 9.36, Square feet - 333, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Urban, Room, 1 King Bed
Room Size: 333 square feet m2
1 King Bed
Urban, Room, 1 King Bed

General

Square meters - 31, Number of bedrooms - 1, Wardrobe or closet, Ping - 9.36, Square feet - 333, Bed count minimum 1, Extra bed count 1, Bed count maximum 1

FAQ's

Is this Custom House hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Custom House hotel have a swimming pool?

Yes, this Custom House hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Custom House hotel?

Best-rates for the Custom House hotel starts from $124 per night with includes Restaurant, Air Conditioner, Pool, Security/Safety, Spa, Laundry, TV, Business Services, Bar, Breakfast, Wheelchair Accessible, Balcony/Terrace, Accessibility, Bedding/Linens, Guest Services, Internet, Kitchen, Parking, Wellness Facilities, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Custom House hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Custom House hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Custom House hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Custom House hotel?

Based on the information reported by the owner or manager, the Custom House hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Custom House hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD124
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